Dear Crocker Sales Management Team,
It is with great pleasure that I write to you to acknowledge what an incredible experience it was to purchase a new spa from Mike Peters. My wife and I attended the sale event at the Shriner’s Auditorium in Wilmington back in early April. We were killing time that Sunday afternoon and stopped by the event out of curiosity. We had no intention of purchasing a spa. Then we met Mike.
We quickly explained to him that we had no interest in a spa and that we were simply being nosey. We had never considered buying a spa before and immediately dismissed the reality of it because we hadn’t done any research, nor did we have the budget for one. We also had no idea where we would place a spa on our property, and to consider doing so, we would have to do some extensive landscaping.
As we looked at the Artesian Pelican Bay model, my wife commented that IF we were to ever consider buying a spa, that it would have to be that one. In addition to speaking to Mike, we also had an incredibly informative and non-sales-like discussion with a gentleman (I have forgotten his name) who trains all of the field technicians.
Our day-dreaming ended quickly and we left the event and headed home. Once home, we continued to talk about the Pelican Bay model and ventured outside to joke about where it might sit. An hour later we were back in the car and headed back to see Mike. We purchased the spa on the spot, probably the last sale of the event.
Our fondness and gratitude toward Mike only began that day. From then on, through the process of planning for delivery and prepping the location and electrical feed, I communicated with Mike repeatedly. Each time he responded immediately in a caring and professional manner, never leaving a question unanswered or a concern unaddressed.
On the delivery day, luck was with us as the delivery team was under-staffed and both Mike iews boston, hot tub eviewsvand a store manager (I think his name was Lou) were on the scene. The delivery site made it difficult to maneuver the spa, yet the process of getting it situated went extremely well. The third young man that assisted with the delivery was also a pleasure to meet and he did an excellent job.
Mike had promised to come back to make a site visit to demonstrate how to operate the spa and teach us about the chemical applications. Again, he was incredibly professional, unbelievably knowledgeable, and communicated in such a way that he made us feel very comfortable, completely satisfied, and thrilled about our whimsical purchase. Over the first couple of weeks I reached out to Mike with several more questions and again he responded immediately and provided quick and informative answers.
From step A to Z in the process, Mike was phenomenal. If not for him, we would not have purchased the spa.
Thank you for what we hope continues to be an awesome experience!
Sincerely,
Mark Mauriello
